Returns and Refunds

We strive every day to offer you the best possible experience, but we know that unexpected events can sometimes arise. Here's everything you need to know if you want or need to return an order.

📦 Undelivered or Refused Orders

In some situations, an order may be automatically considered a return due to withdrawal, even if not formally requested by the customer. This happens, for example, in the following cases:

• Incomplete or incorrect address
• Recipient absent upon delivery
• Failure to answer courier calls
• Failure to collect the package from a collection point within the specified timeframe

When this occurs, the package will be returned to us, and shipping and handling costs will be borne by the customer. The amount withheld will be calculated based on the rates indicated in the shipping costs section at the top of this page.

💌 Do you want to return an order you have already received?

Changed your mind? No problem. Click the "Request a return" button, found at the bottom of every page on the site, and follow the procedure. The return request must be made within 14 days of receiving the order.

For the return to be accepted, it is essential that:

• The products are new, unopened, unused
• The original packaging is intact and complete

Once your request is received, our team will verify that all conditions are met and will provide you with instructions on how to proceed with the return.

💳 Refund

After the products have arrived at our warehouse and their condition has been verified, you will receive a refund equal to the value of the returned products. Please note that:

• Return costs are your responsibility and will be deducted from the refund amount
• If the return is due to a defect or damage confirmed by our team, you will receive a full refund, including incurred shipping costs

The refund will be issued to the same payment method used for the purchase. The crediting times may vary depending on your bank.